Frequently Asked Questions (FAQ)

1. How do I connect my SXC device to the SUNX Sense app?

Ensure your device's Bluetooth is turned on and open the SUNX Sense app. The app will automatically detect and connect to your SXC device. Follow the on-screen instructions to complete the connection.

2. Do I need an SXC device to use the app?

No, you can explore the map and view CO₂ data collected by other users without an SXC device. However, to perform real-time CO₂ measurements, an SXC device is required.

3. Why does the app ask for location access?

The SUNX Sense app requires location access to show CO₂ measurements relevant to your current location and display the data on the map.

4. What if my device doesn’t connect?

If your SXC device doesn’t connect, ensure that your Bluetooth is turned on and the device is within range. Restart the app and try again. If the issue persists, contact our support team.

Contact Support

If you need further assistance, feel free to contact us through the following channels:

  • Email: [email protected]
  • Address: Bahçelievler Mahallesi 320 Sokak No: 3/B, Gazi Üniversitesi Teknopark C/110, Gölbaşı, Ankara, Türkiye

Troubleshooting Tips

If you encounter issues with the SUNX Sense app, try the following steps:

  • Ensure your Bluetooth is enabled.
  • Check that your SXC device is powered on and within range.
  • Restart the SUNX Sense app.
  • Ensure the app has the necessary permissions, including location and Bluetooth access.